Equipment RMA Form

    Name*

    Email*

    Contact Number*

    Pick-Address (Full Address Location)*

    Model Number*

    Serial Number*

    Description of Return*

    By submitting this form, you agree to opt-in and receive communications from Rheem. In connection with your providing me with your personal information, we must advise you that information about Rheem’s practices regarding your personal information is located in Rheem's Privacy Notice located here.

    Permission to return any part or product must be obtained from Seller (HTPG) and may be subject to a restocking charge. Credits for new material accepted for return will be at the original sales price or current market price, whichever is lower, less handling and restocking charges. Buyer (HTPG’s Direct Customer) must prepay all transportation charges. Any costs for putting material in condition for resale will be charged to the Buyer (HTPG’s Direct Customer). Shipment of material returned without factory authorization or not properly tagged with a Return Material Authorization Number or not freight prepaid cannot be received by Seller (HTPG). Obsolete products or material made to special order are not returnable

    For Returns to Non-Direct HTPG Customers, please refer your request to the original point of purchase.